Before you start
Same rules as GCash: licensed site, your own upgraded account, and a budget you're okay to lose.
- Check the site's PAGCOR license, company name and domain with our PAGCOR license checker.
- Make sure your Maya account, ID and casino account all use the same full name.
- Set your budget and a deposit limit first. Our Laro Nang Tama tips help.
How to deposit with Maya (step-by-step)
Start inside your casino account, never in a chat. Not every site has a Maya option.
- Log in on the official domain you already checked.
- Open the Cashier or Deposit page.
- Choose Maya, if listed. If not, use another option the cashier shows, or skip the site.
- Enter an amount within your budget.
- Confirm on the payment screen or in the Maya app. Check the amount and merchant name before you approve.
- Save your proof: the Maya receipt with reference number, plus your casino deposit history.
Upgrade your Maya account and casino KYC
You'll want an upgraded Maya account and a verified casino account. They're separate processes.
Maya upgrade. According to Maya, upgrading needs a video selfie, a valid ID, and verified address and personal information. Maya also says upgraded accounts get higher limits than basic ones.
Casino KYC. Licensed casinos usually ask for an ID, and sometimes a selfie or proof of address, before your first withdrawal. Do it right after sign-up so your first payout isn't stuck. Use the exact same name as your Maya account.
How to withdraw to Maya (step-by-step)
Withdrawals start at the cashier and should land in a Maya account under your own name.
- Finish the casino's KYC.
- Check for an active bonus and its wagering requirement.
- Go to Cashier, then Withdraw, and choose Maya.
- Enter your registered Maya number and double-check it.
- Submit and save the withdrawal ID.
- Track the status, then check your Maya transaction history once it says paid.
Delayed? The usual reasons are the same as with GCash. Read why withdrawals get delayed for the fixes.
Maya limits: where to find them
Your real limits live in the Maya app, and that's where you should look. We don't print Maya limit numbers here, because they depend on your account type and can change. Maya even says your account limit grows as you transact more with Maya.
Maya's account limits page says you can check yours like this:
- Log in to your Maya account.
- Tap the profile button to open the menu.
- Select Account Limits.
- Browse the tabs to see your daily and monthly limits.
Check this before a big deposit or withdrawal. A payout that's bigger than your incoming limit can fail or bounce back.
GCash vs Maya for casinos
For casino use, the two work the same way where it matters. Here's a simple comparison using only things we could verify.
| Item | GCash | Maya |
|---|---|---|
| Regulated by | Bangko Sentral ng Pilipinas (G-Xchange, Inc.) | Bangko Sentral ng Pilipinas (Maya Philippines, Inc. and Maya Bank, Inc.) |
| Gambling links inside the app | Said it would comply with the August 2025 BSP order to remove them | Said it would comply with the August 2025 BSP order to remove them |
| Where to check your limits | In the GCash app | In the Maya app, under Account Limits |
| Endorses casinos? | No | No |
| Safe way to pay a casino | The licensed site's cashier only | The licensed site's cashier only |
| Fees and payout speed | Depends on the site and its payment partner | Depends on the site and its payment partner |
Bottom line: use the one you're upgraded or verified on, and the one the licensed site supports. Full GCash steps are in our GCash casino guide. Payout tests per site will be in our licensed casino reviews.
Red flags
Stop right away if you see any of these.
- An "agent" asks you to send money to their personal Maya number.
- You're asked to pay a "release fee", "tax" or "unlock fee" before payout.
- Someone asks for your OTP, password or a screen share.
- Promises of sure wins or "hack" patterns.
Maya is a payment provider regulated by the BSP. That doesn't mean Maya endorses or checks any casino, so it's still up to you to check the license.
Open 24/7. Free and confidential. Players and their families can call.
FAQ
Can you use Maya at an online casino?
If the cashier of a PAGCOR-licensed casino has a Maya option, use it only there. Don't send money to an agent's personal Maya number.
Where can I find my Maya limits?
In the Maya app: log in, tap the profile button to open the menu, then choose Account Limits. You'll see your daily and monthly limits there.
Is Maya or GCash better for casinos?
Both are regulated by the BSP, and the safe way is the same: only through a licensed site's cashier. Pick the one you're verified or upgraded on, and the one the site supports.
Why hasn't my withdrawal reached my Maya yet?
Usually because KYC is still pending, the names on the casino and Maya don't match, a limit has been reached, or there's still bonus wagering left. Check the status at the cashier and contact the site's official support.
Sources
- Maya official website, Maya Philippines, Inc. (regulatory statement: "Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas")
- Account limits, Maya (how to view your limits in the app; upgrade requirements)
- Upgrade your account, Maya (upgrade requirements; "Your account limit grows as you transact more with Maya")
- GCash official website, G-Xchange, Inc. (BSP regulatory statement)
- GCash, Maya to comply with BSP order to remove online gambling in-app links, The Philippine Star, August 14, 2025
- PAGCOR launches 24/7 gambling addiction hotline, Daily Tribune, May 27, 2026
Kassandra Marcos is SugarFun's lead reviewer. She checks every site against PAGCOR's official list and writes our game and responsible gaming guides. How we test